Refund policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must be:

  • Unused and in the same condition you received it

  • In the original packaging

  • Accompanied by proof of purchase

How to Start a Return

To request a return, contact us at:
📧 support@aberscent.com

If your return is approved, we’ll provide instructions on how and where to send your item.
Items sent back without prior approval will not be accepted.

Damaged or Incorrect Items

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us as soon as possible so we can make it right.

Non-Returnable Items

Some items cannot be returned, including:

  • Perishable goods

  • Custom or personalized products

  • Personal care items

  • Hazardous materials

  • Sale items and gift cards

If you’re unsure about your item, feel free to contact us before requesting a return.

Exchanges

We do not offer direct exchanges. The fastest way to get a different item is to return the original product and place a new order.

EU Customers (14-Day Cooling-Off Period)

If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days, provided the item remains unused and in original condition.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval status.
If approved, refunds are issued to your original payment method within 10 business days.

Please note:
Banks or card providers may take additional time to process the refund.

If you haven’t received your refund after a reasonable processing period, contact us at:
📧 support@aberscent.com

Return Shipping Costs

Return shipping costs may be the responsibility of the customer unless the item is defective, damaged, or incorrect.